Your Privacy Matters at pg77bd

1 Who We Are

pg77bd is an online casino and sports betting platform operating under the domain pg77bd.net, designed and operated for players based in Bangladesh. References in this Privacy Policy to "pg77bd", "we", "us", or "our" refer to the platform and its operating team.

As the operator of the pg77bd platform, we act as the data controller in respect of all personal information collected from players and visitors through our website and associated services. This means we determine the purposes and means of processing your personal data, and we are responsible for ensuring that such processing is carried out lawfully, fairly, and transparently.

Our primary point of contact for data-related enquiries is our customer support team. Players may raise any data privacy concern by emailing [email protected] or by initiating a live chat session through the pg77bd platform, available 24 hours a day, 7 days a week.

2 Data We Collect

We collect a range of personal data in the course of operating the pg77bd platform. The categories of data we may hold about you include:

Data You Are Not Required to Provide. Certain data fields are optional at registration. However, please note that failure to provide mandatory data — such as a valid mobile number, date of birth, and full name — will prevent us from activating your account or processing withdrawal requests.

3 How We Collect Your Data

pg77bd collects personal data through a variety of methods, each clearly associated with a specific interaction on our platform:

• Direct Submission: Data you enter into registration forms, deposit/withdrawal request forms, KYC verification uploads, and support contact forms.
• Automated Collection: Technical and usage data collected automatically when you browse the pg77bd website, including IP address logging, session tracking, and device fingerprinting used for fraud prevention purposes.
• Payment Processors: When you make a deposit or withdrawal via bKash, Nagad, Rocket, Upay, or a card network, limited transaction confirmation data is passed to us by those providers to reconcile your account balance.
• KYC Verification Partners: Where we use third-party identity verification services to validate documents submitted during the verification process, those partners may return structured identity data to us as part of their verification report.
• Communications Channels: Information you share with our support team via live chat, WhatsApp (+880 1700-000000), or email correspondence.
• Cookies and Tracking Technologies: As described in Section 7 below, we use cookies and similar technologies to collect browsing behaviour data on our platform.

4 How We Use Your Data

pg77bd uses the personal data we collect for the following specific purposes:

• Account Management: Creating, maintaining, and administering your pg77bd player account, including processing account settings changes and responding to account-related requests.
• Identity and Age Verification: Confirming that you meet the minimum age requirement of 18 years and verifying your identity in accordance with our Know Your Customer (KYC) obligations before processing significant withdrawals or on a random-check basis.
• Transaction Processing: Facilitating deposits and withdrawals in Bangladeshi Taka (BDT) via your chosen payment method, reconciling transaction records, and issuing any applicable refunds.
• Fraud Prevention and Security: Detecting, investigating, and preventing fraudulent activity, money laundering, unauthorised account access, bonus abuse, and other conduct that violates our Terms & Conditions or applicable law.
• Responsible Gaming: Monitoring gameplay patterns to identify potential signs of problem gambling, enforcing self-exclusion requests, applying deposit limits set by players, and complying with responsible gaming obligations.
• Customer Support: Responding to enquiries, resolving disputes, and maintaining records of support interactions for quality assurance and dispute resolution purposes.
• Platform Improvement: Analysing aggregated and anonymised usage data to improve the pg77bd platform, optimise game offerings, and enhance the user experience for players across Bangladesh.
• Marketing Communications: Sending promotional emails, SMS notifications, or WhatsApp messages about bonuses, seasonal promotions, and new game releases — only where you have provided explicit consent to receive such communications. You may withdraw consent at any time by contacting [email protected].
• Legal Compliance: Fulfilling our obligations under applicable law, including responding to lawful requests from regulatory or law enforcement authorities.

pg77bd will not use your personal data for any purpose that is incompatible with those listed above without first notifying you and, where required, obtaining your consent.

5 Legal Basis for Processing

For each category of processing activity, pg77bd relies on one or more of the following legal bases:

• Contractual Necessity: Processing required to fulfil our obligations under the player account agreement, including account creation, transaction processing, and customer support.
• Legal Obligation: Processing required to comply with applicable legal requirements, including anti-money laundering (AML) checks, KYC verification, and responses to lawful regulatory or law enforcement requests.
• Legitimate Interests: Processing carried out to pursue our legitimate business interests — including fraud prevention, platform security, responsible gaming monitoring, and platform analytics — where those interests are not overridden by your privacy rights.
• Consent: Processing based on your freely given, specific, informed, and unambiguous consent — primarily in the context of marketing communications. You may withdraw consent at any time without affecting the lawfulness of processing that took place before withdrawal.

6 Data Sharing and Disclosure

pg77bd does not sell, rent, or trade your personal data. We share data only in the limited circumstances described below, and only to the minimum extent necessary for the stated purpose:

• Payment Service Providers: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, Sonali Bank, Visa, and Mastercard receive only the transaction data necessary to process your payment. These providers operate under their own privacy policies and are not authorised to use your data for any purpose other than processing your transaction.
• KYC and Identity Verification Partners: Third-party identity verification services that process the documents you submit during the KYC process. These partners are bound by strict data processing agreements and may not retain or use your verification documents beyond the scope of the verification activity.
• Game Technology Providers: Studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive limited anonymised session data (such as game round IDs and wagering amounts) necessary for game integrity purposes. These providers do not receive personally identifiable information.
• IT and Platform Infrastructure: Hosting, server management, and cybersecurity service providers who process data on our behalf under contractual obligations of confidentiality and data security.
• Legal and Regulatory Authorities: Where required by law or a valid court order, pg77bd may disclose personal data to Bangladeshi law enforcement bodies or regulatory authorities. We will always seek to notify affected players of such disclosure where we are legally permitted to do so.
• Business Transfers: In the event of a merger, acquisition, or sale of all or part of the pg77bd business, player data may be transferred as part of that transaction. Affected players will be notified in advance and given an opportunity to exercise their data rights.

7 Cookies and Tracking Technologies

pg77bd uses cookies and similar tracking technologies to operate the platform effectively, maintain session security, and improve the player experience. The types of cookies we use are described below:

You can manage or delete cookies at any time through your browser's settings. Please note that disabling non-essential cookies will not affect your core account functionality but may limit certain personalisation features on the pg77bd platform.

8 Data Retention

8.1 Active Accounts. While your pg77bd account remains active, we retain all associated personal data for as long as necessary to provide you with platform services, manage your account, and fulfil our legal and compliance obligations.

8.2 Closed Accounts. Following the closure of a pg77bd account — whether at your request or as a result of termination — we retain your personal data for a minimum period of five (5) years. This retention period exists to enable us to respond to any disputes, regulatory enquiries, or AML-related investigations that may arise following account closure.

8.3 Transaction Records. Financial transaction records, including deposit and withdrawal history, are retained for a minimum of seven (7) years from the date of each transaction, in line with standard financial record-keeping practice.

8.4 KYC Documents. Identity verification documents submitted as part of the KYC process are retained for a minimum of five (5) years following the closure of the associated account, or longer if required by a specific legal obligation.

8.5 Marketing Data. Where you have consented to receive marketing communications, we retain your contact details for this purpose until you withdraw consent. Following withdrawal of consent, your details will be suppressed from our marketing systems within 10 business days.

When personal data is no longer required for the purposes for which it was collected, and the applicable retention period has expired, it will be securely deleted or anonymised in accordance with our data disposal procedures.

9 Data Security

pg77bd employs a range of technical and organisational security measures designed to protect your personal data against unauthorised access, loss, alteration, or disclosure. Key security practices include:

• SSL/TLS Encryption: All data transmitted between your device and the pg77bd platform is encrypted using SSL/TLS technology, ensuring that your personal and financial information cannot be intercepted in transit.
• Secure Data Storage: Personal data is stored on servers protected by industry-standard access controls, firewalls, and intrusion detection systems. Access to stored personal data is restricted to authorised personnel on a strict need-to-know basis.
• Two-Factor Authentication: Where enabled on your account, two-factor authentication (2FA) provides an additional layer of protection against unauthorised account access.
• Fraud Monitoring: Automated fraud detection systems monitor account activity 24/7 for unusual patterns, including abnormal login attempts, atypical transaction behaviour, and potential account takeover activity.
• Staff Training: pg77bd staff with access to personal data are trained in data protection principles and are bound by confidentiality obligations as a condition of their engagement.
• Incident Response: In the event of a data security incident that materially affects your personal data, pg77bd will notify affected players without undue delay and take prompt remedial action to contain the incident.

While we take all reasonable precautions to protect your data, no online platform can guarantee absolute security. Players are encouraged to use strong, unique passwords for their pg77bd accounts and to contact [email protected] immediately if they suspect any unauthorised access.

10 Your Rights

As a player on the pg77bd platform, you hold the following rights in respect of your personal data. To exercise any of these rights, please contact us at [email protected] with your registered account details and a clear description of your request. We will respond within 30 days of receiving a valid request.

• Right of Access: You have the right to request a copy of the personal data we hold about you, along with information about how it is processed and on what legal basis.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or update it without undue delay.
• Right to Erasure: In certain circumstances, you may request the deletion of your personal data — for example, where the data is no longer necessary for the purpose it was collected, or where you withdraw consent and no other legal basis applies. This right is subject to our legal obligations to retain certain data, such as AML and transaction records.
• Right to Restrict Processing: You may request that we limit the way in which we process your personal data in certain circumstances, such as while a dispute about its accuracy is being resolved.
• Right to Data Portability: Where processing is based on your consent or on a contract, and is carried out by automated means, you may request that we provide your personal data to you in a structured, commonly used, machine-readable format.
• Right to Object: You have the right to object to processing carried out on the basis of our legitimate interests, including direct marketing. We will cease such processing unless we can demonstrate compelling legitimate grounds that override your interests.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before withdrawal.

We will not charge a fee for handling data rights requests unless a request is manifestly unfounded, excessive, or repetitive. In such cases, we reserve the right to charge a reasonable administrative fee or decline to respond.

11 Children's Privacy

The pg77bd platform is strictly intended for adults aged 18 and above. We do not knowingly collect or process personal data relating to individuals under the age of 18. During registration and at various points in the account lifecycle, we take active steps to verify that players meet the minimum age requirement.

If we become aware that personal data has been collected from a person under the age of 18, we will immediately close the associated account, delete all related personal data, and handle any funds in the account in accordance with our Terms & Conditions. If you have reason to believe that a minor has registered on the pg77bd platform, please notify us immediately at [email protected] so that we can take prompt action.

Parents and guardians are encouraged to make use of parental control software and to maintain open conversations with young people about online gambling risks. For further guidance, please visit our Responsible Gaming page.

12 Changes to This Privacy Policy

pg77bd reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable legal requirements, or platform functionality. When material changes are made, we will notify registered players by email or via an in-platform notification at least 7 days before the revised policy takes effect.

The updated Privacy Policy will always be published at pg77bd.net/privacy-policy, with the effective date and version number clearly indicated at the top of the document. We encourage all players to review this page periodically. Continued use of the pg77bd platform following the effective date of any revision constitutes your acceptance of the updated Privacy Policy.

If you do not agree to a revised Privacy Policy, you should discontinue use of the platform and may request account closure by contacting [email protected].

13 Contact Us

For any questions, concerns, or requests relating to this Privacy Policy or the way in which pg77bd processes your personal data, please reach out to our support team through any of the following channels:

• Email: [email protected]
• Live Chat: Available 24 hours a day, 7 days a week via the pg77bd platform
• WhatsApp: +880 1700-000000 (available 9 AM – 11 PM Bangladesh Standard Time)

Our support team serves players across all divisions of Bangladesh, including Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, and Mymensingh, and aims to respond to all formal data privacy enquiries within 5 business days.